Returns and refunds

What you can return

Tell us within 7 days of delivery if your item is:

• the wrong item or the wrong size, colour or option
• damaged or faulty on arrival
• clearly different from its description on our site

How to start a return

1. Email support@yourdomain.com with your order number and clear photos or a short video of the problem.
2. We reply within 2 business days and tell you whether you will get a replacement or a refund.
3. If we need the item back, we send return instructions and cover the return cost.

Refunds

• Refunds cover the item price and the delivery fee.
• We refund to the method you paid with. Card, bank and USSD payments go back through Paystack or Flutterwave. Crypto payments are refunded in the same crypto at the order's USD value.
• Refunds are sent within 7 business days of us approving your claim. Your bank may take a few more days to show it.

Orders that never arrive

If your order has not arrived 45 days after payment, we refund you in full.

What we cannot accept

We cannot accept returns for change of mind, or items that were used, washed or damaged after delivery. Perfume must be unopened to be returned unless it arrived faulty.

Cancelling an order

You can cancel before we place your order with the supplier, usually within 24 hours of payment. Email us your order number as soon as possible.

Your Registered Business Name
Your full business address, City, State, Nigeria
Email: support@yourdomain.com
Phone: +234 800 000 0000
Monday to Saturday, 9am to 6pm (WAT)